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Terms of Use

Last updated: April 21, 2026

These Terms of Use ("Terms") govern your access to and use of www.tourwithpineapple.com and related pages operated by uTour, Inc. d/b/a Pineapple ("Pineapple," "we," "our," or "us") (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

Note: These Terms cover our marketing website only. The Pineapple kiosk platform, self-guided tour application, and resident-facing services are governed by separate agreements that are presented to the user at the time of use and to the property manager under a separate commercial agreement.

1. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use the Site. By using the Site, you represent that you meet these requirements.

2. License to use the Site

Pineapple grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial informational purposes and, if you are a prospective customer, partner, or investor, for purposes of evaluating our products and services. This license does not include any right to resell, redistribute, or otherwise commercially exploit the Site or its contents.

3. Acceptable use

You agree not to:

4. Intellectual property

The Site and all of its content — including text, graphics, logos, images, videos, software, product names, and design elements — are owned by Pineapple or its licensors and are protected by U.S. and international intellectual property laws. "Pineapple," the Pineapple logo, and related marks are trademarks of uTour, Inc. Nothing in these Terms grants you any right, title, or interest in any of our intellectual property.

5. Submissions

If you send us feedback, suggestions, ideas, or other materials through the Site or by email ("Submissions"), you agree that Submissions are non-confidential, and you grant Pineapple a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, modify, and otherwise exploit Submissions for any purpose without compensation to you. Do not send us any information you consider confidential or proprietary.

6. Third-party links and content

The Site may contain links to third-party websites, services, or content. Pineapple does not control and is not responsible for third-party sites or their content, and linking does not constitute endorsement. Your use of any third-party site is at your own risk and subject to that site's terms and policies.

7. Disclaimer

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, PINEAPPLE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PINEAPPLE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT CONTENT ON THE SITE IS ACCURATE, COMPLETE, OR CURRENT.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PINEAPPLE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF PINEAPPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. PINEAPPLE'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

9. Indemnification

You agree to indemnify, defend, and hold harmless Pineapple and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any applicable law or third-party right.

10. Governing law and venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Site will be brought exclusively in the state or federal courts located in Middlesex County, Massachusetts, and you consent to the personal jurisdiction of those courts.

11. Changes to the Site and these Terms

Pineapple may modify, suspend, or discontinue the Site (or any part of it) at any time without notice. We may also update these Terms from time to time. When we do, we will post the revised Terms here and update the "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

12. Termination

We may suspend or terminate your access to the Site at any time, without notice, for any reason, including if we believe you have violated these Terms. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

13. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pineapple regarding the Site. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms at any time without notice.

14. Contact us

Questions about these Terms?

uTour, Inc. d/b/a Pineapple
PO Box 249
Carlisle, MA 01741
Email: support@tourwithpineapple.com