Privacy Policy

uTour, Inc. d/b/a Pineapple ("Pineapple," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, and share information from visitors to www.pineapplemultifamily.com and related pages we operate (the "Site").

Heads up: This policy covers our marketing website only. If you are a prospective renter using a Pineapple kiosk or the resident-facing self-tour experience at a property, a separate privacy notice and terms of service apply to that experience, which the property manager or the tour application will present to you at the time of use.

1. What we collect

Information you give us

When you fill out a contact form, request a demo, sign up for our newsletter, or email us, we collect the information you provide — typically your name, company, email address, phone number, job title, and any message you send. You do not need to give us this information to browse the Site.

Information we collect automatically

Like most websites, we and our service providers automatically collect certain technical information when you visit, including:

• IP address and approximate location (country, state, city)
• Device, browser, and operating system information
• Referring URL and pages viewed
• Date, time, and duration of your visit

We use this information to understand how visitors use the Site, improve content and performance, and protect against fraud and abuse.

Cookies and similar technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) to operate the Site, remember preferences, measure performance, and understand how visitors interact with our content. Some cookies are strictly necessary for the Site to work; others are used for analytics and marketing. You can disable non-essential cookies through your browser settings, though parts of the Site may not function correctly without them.

Analytics

We use third-party analytics providers (such as Google Analytics) to help us understand Site traffic and usage. These providers may set their own cookies and collect information about your use of the Site. Their practices are governed by their own privacy policies.

2. How we use information

We use the information we collect to:

• Respond to your inquiries and provide the information or materials you request
• Send you emails, newsletters, or product updates you have signed up for (you can unsubscribe at any time)
• Operate, maintain, secure, and improve the Site
• Understand how the Site is used and develop new content and features
• Comply with legal obligations and enforce our terms and policies

We do not sell your personal information.

3. How we share information

We share information only as described below:

• Service providers. We use vendors for hosting, email delivery, analytics, CRM, and similar functions. These providers access information only to perform services for us and are contractually obligated to protect it.
• Legal and safety. We may disclose information if we believe in good faith that it is necessary to comply with law, respond to legal process, protect our rights or the rights of others, or investigate fraud or security issues.
• Business transfers. If Pineapple is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you of any such change that materially affects your information.
• With your consent. We may share information in other ways when you direct us to or give us permission.

4. Third-party links

The Site may link to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

5. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect information we collect. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

6. Your choices

You can:

• Unsubscribe from marketing emails by clicking the unsubscribe link in any email we send
• Disable or delete cookies through your browser settings
• Request that we update, correct, or delete the personal information you have given us by emailing support@tourwithpineapple.com

Some information may persist in our backups or records after deletion as required for our legitimate business purposes or by law.

7. Children's privacy

The Site is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it.

8. California residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws to know what personal information we hold about you, to request deletion or correction, and to opt out of certain disclosures. We do not sell personal information. To exercise any of these rights, email us at support@tourwithpineapple.com.

9. International visitors

Pineapple operates in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your country. By using the Site, you consent to that transfer and processing.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the "Last updated" date above. Material changes will be communicated through the Site or by email where appropriate.

11. Contact us

If you have questions about this Privacy Policy or our practices, contact us:

uTour, Inc. d/b/a Pineapple
PO Box 249
Carlisle, MA 01741
Email: support@tourwithpineapple.com