How It Works

One kiosk runs the entire unit lifecycle.

Move-out, unit turn, leasing, move-in, repeat. Pineapple isn’t a self-tour tool bolted onto your workflow — it’s the operating system for every moment a key changes hands on your property.

The full loop

Five steps that run on repeat.

Every vacant unit follows the same cycle. The only question is how fast you can spin it. Pineapple compresses every step — so the lights are back on, the rent is back flowing, and your team isn’t stuck managing the in-between.

Step 01 — Move-out

Schedule the move-out.

The resident’s lease is up. They need to drop keys — but your office closes at 5, and they’re loading the truck at 9 PM. For decades this has meant awkward handoffs, late returns, and the “did they ever turn in the keys?” question.

With Pineapple, the resident drops keys straight into the kiosk — any day, any hour. The slot logs it, the dashboard confirms it, and the unit officially moves to the next phase without your team lifting a finger.

Pineapple kiosk at The Crest leasing entrance

Step 02 — Unit turn

Schedule your suppliers for the turn.

Paint, carpet, clean, inspect. Historically this is where turns bleed days — coordinating vendors, leaving keys under mats, chasing contractors who no-showed because the key wasn’t where it was supposed to be.

Load every vendor into the Pineapple dashboard and assign them time-bounded kiosk access. Painter gets a code for Tuesday morning. Carpet crew gets Wednesday afternoon. Every access is logged. Every visit is tracked. Turns that used to take two weeks close in days.

Step 03 — Lease

Market vacant units through our integrated platform.

The unit is ready. Now it needs to lease. Pineapple pushes the listing live across your PMS — Yardi, RealPage, Knock, ResMan, Entrata, or Funnel — with one meaningful difference from your competitors’ listings: prospects can tour it tonight.

Your renter books online, verifies their ID, and walks up to the kiosk. One-time code, one open door, one key to the actual unit they’re touring. No leap of faith, no “similar floor plan,” no waiting for Saturday office hours.

What if they need help mid-tour?

Every self-tour platform claims to have “support.” Most of them mean a chatbot that loops. We built ours around the same idea that made your business work for 50 years: a person answers.

Mid-tour confusion, a question about the unit, interest in a different floor plan — our concierge team is reachable by text or call. Not a bot. A trained leasing specialist who knows your property.

Step 04 — Move-in

Move your new renter in.

Lease signed. Move-in day arrives. Historically this is the scramble — matching key pickups to office hours, calling the on-call if they show up at 8 PM, handing off keys to a resident who just drove 14 hours.

With Pineapple, the new resident arrives whenever. They grab keys from the kiosk. The dashboard logs the handoff. Your team doesn’t stay late, and the resident’s first memory of your property isn’t “the office was closed when I got here.” It’s “that was easy.”

Erica Thompson from JC Hart with Pineapple kiosk

Step 05 — Repeat

Rinse and repeat until occupancy goals are met.

That’s the whole loop. Move-out, turn, lease, move-in — and the same kiosk handles every step. No new software between stages. No different vendors for different moments. One kiosk, five steps, one feedback loop that keeps getting faster as your team learns the platform.

The properties running Pineapple today are closing turns in days instead of weeks, touring vacants while their competitors’ offices are closed, and moving residents in on their schedule instead of yours. That’s not a feature list. That’s a different way to run a property.

Ready to Hit Your Occupancy Goals?

15-minute demo. We’ll show you the hardware, the platform, and exactly how the full loop runs on your properties.

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