Make the arrival work.
ID verification, property access and kiosk key retrieval give the renter a way to start the visit.
Self-Guided Tours
A tour on their schedule.
People still in the picture.
Keep the opportunity open beyond office hours—with access, directions and a way to reach real help throughout the visit.
Your team builds the relationship. Pineapple helps carry it forward when a renter comes to see the apartment on their own.
Where the opportunity gets lost
A booking is only
the beginning.
Someone can be on the calendar and still never make it through the door.
Maybe they don’t arrive. Maybe they can’t find the apartment. Maybe they leave with a question nobody answers—and the next message asks how much they loved the tour.
Every handoff is a chance to keep the connection. With a leaner on-site team, the experience needs to work without someone personally guiding every step.
How Pineapple approaches it
Connect the visit.
Keep the relationship moving.
Self-guided touring should give renters more freedom and your team more visibility into the visit.
Make the next stop clear.
Property navigation helps renters reach the apartment and explore the places they want to see.
Keep a person within reach.
Renters can ask for a person in the conversation when they need help or want to talk through a question.
Give your team a real signal.
Door-sensor arrival alerts help your team know when a guest arrives, instead of relying on the scheduled time alone.
Help them find their way
The apartment.
The pool.
Their priorities.
Let the renter explore what matters to them.
Pineapple brings property navigation into the tour, helping renters get from the kiosk to the unit. The tour interface also lets them choose a stop or ask where to go next.
A clear route gives them more room to picture their life at the property—and fewer reasons to give up before they see it.
Explore the access hardware →
Human help in the same conversation
“I need a human.”
There’s a next step for that.
Kipa, Pineapple’s AI guide, helps with the visit. When a renter asks for a person, the conversation can move to a team member.
That is the handoff that matters: a request reaches someone who can join, see the conversation and help the renter move forward.
Screens from a test conversation, shown from the renter and team sides.
Your team’s work goes further
You built the connection.
Keep the opportunity open.
A great conversation at 2 p.m. can become a second visit together at 7.
One person tours with your leasing team. Their partner wants to see the apartment after work. Self-guided access gives that household another way to make the decision together.
More flexibility for the renter. More room for your on-site team to support residents and build the next relationship.
Carry the visit through
The tour ends.
The conversation keeps going.
Give the renter a useful next step while the apartment is still fresh in their mind.
Pineapple guides the return to the kiosk and key handoff, then asks how the renter felt about the apartment.
Ready to apply? Want to talk to the leasing team? Still deciding? The conversation offers a path for each answer, so the renter can tell you what they need next.
Look past the booking count
See where the
opportunity goes next.
Booked. Arrived. Applied. Leased. Different moments deserve different attention.
Pineapple’s dashboard brings the journey into view, including the tour funnel, no-shows and where people needed human help. Use that view to ask better questions about where the experience gets stuck.
Dashboard preview. Displayed figures illustrate the interface and are not presented as performance claims. View full size ↗
More usable visits. Better-informed next steps.
The business opportunity is to give interested renters a visit they can actually use, help them work through questions and keep your team connected to the next decision. More bookings alone won’t tell you whether that is happening.
See the whole experience
Open the door.
Keep the connection.
Walk through the renter journey and the team’s view with us.